(+49) 05 41 / 9 33 99 62 28 17 (at the standard rate from the German landline network) or directly from your dealer. Information is available through the OASE Hotline at: Information concerning the Clear Water Guarantee Otherwise the dealer has a last opportunity to attempt to implement the consulting. Then, if OASE cannot suggest any other remedy possibility that should be attempted, the customer has a claim for processing of the guarantee through the dealer, if in all other aspects OASE affirms / determines that the prerequisites of the guarantee are satisfied. If help cannot be provided on-site, or if the help does not bring the desired success, the customer must then inform the Hotline specified above of this situation. After logging the fault, OASE will provide assistance for correction of the fault. Prior to submitting a guarantee claim the customer is obligated to report the deficiencies determined via the OASE Service Hotline (see below). If cleaned too infrequently the filter sponges cannot absorb any more pollutants, or they can only do so if the flow-through rate is significantly reduced. Excessive cleaning prevents adequate formation of microorganisms in the filter foam. Consequently the Clear Water Guarantee assumes that the pump, and thus the filter system, is operating 24 hours a day during the pond season (approximately from March to September). Settlement of microorganisms is required for biological cleaning. The filter works mechanically and biologically. It can take up to 6 weeks until the pond is clear, depending on the burden of the pond. For the first use and every new use in the spring the application of OASE filter starter bacteria is prerequisite. The location of the pond is 4 m away from deciduous trees and / or conifers. A pond is an artificially created body of water made of liner or in a preformed pond with minimum planting of 1/3 of the water surface and is exposed to sunlight for 4 to 6 hours a day. The Clear Water Guarantee is granted exclusively for ponds in the conventional sense of the term. Turbidity and colouration are always present and are also natural, and these conditions exclude a guarantee case. Ponds with string algae are not considered to be unclear, as scarcely any suspended substances are formed. OASE guarantees clear water in the pond to all purchasers of an OASE filter system, if the system is used properly in accordance with the selection table, if the system is set up properly in accordance with the set-up instructions, and in compliance with the instructions in the operating manual, and in compliance with the instructions for achieving clear water in the pond through the addition of OASE filter starter bacteria in the defined scope.Ĭlear water means that fish, plants, or rocks on the pond floor are recognizable to a pond depth of 1 m below the pond surface. Clear Water Guarantee Clear Water Guarantee conditions from OASE:
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